Returns Policy

 

Our Commitment

At Yildiz Gas Australia, we stand behind the quality and engineering of our products. This policy outlines the process for returns and remedies, in line with your rights under the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is not intended to limit your statutory rights in any way.

Change of Mind

Please choose your products carefully. Yildiz Gas Australia does not offer refunds, credits, or exchanges for change of mind, incorrect product selection, or if you found the product cheaper elsewhere.

Returns for Faulty Goods

We will provide a remedy in accordance with the Australian Consumer Law if a product is confirmed to have a manufacturing defect, is unsafe, is not fit for purpose, or does not perform as it should.

1. How to Initiate a Return

If you believe your product has a defect, you must initiate a return claim by lodging a support ticket through our official support channel. Please provide the following information:

  • Your full name and contact details

  • Proof of purchase (invoice number or receipt)

  • Product model number and serial number (if applicable)

  • A detailed description of the suspected fault

  • Photos or videos clearly demonstrating the issue

2. Assessment Process

A return will not be approved until a fault is verified.

  • Troubleshooting: Once you lodge a support ticket, one of our technical consultants will contact you to perform initial troubleshooting steps. This helps to identify if the issue can be resolved without a return or if it is related to incorrect use or setup.

  • Inspection: If troubleshooting is unsuccessful, we will require the item to be returned for a physical inspection by our technicians to confirm the manufacturing defect. You must not attempt to repair the item yourself as this may void your warranty.

3. Shipping for Returns

  • For items confirmed to have a fault: Once a defect is confirmed by our team, Yildiz Gas Australia will arrange and cover the cost of reasonable return shipping from your location to our assessment centre.

  • For items deemed not faulty: If our assessment finds that the product is not faulty or has been damaged due to misuse, you will be responsible for the cost of return shipping to you.

  • Original shipping costs paid at the time of purchase are non-refundable.

4. Packing for Returns

  • To ensure the product is not damaged during transit back to us, it must be packed securely in a box with adequate protective material (such as foam or bubble wrap).

  • While returning the product in its original packaging is preferred, it is not a strict requirement for faulty items. The primary requirement is that the item is packed safely for shipping.

5. Remedies for Faulty Goods

Once a manufacturing defect is confirmed, we will offer a remedy in line with the ACL:

  • For a minor failure: We will offer to repair the item within a reasonable time, or at our discretion, provide a replacement or a full refund.

  • For a major failure: You are entitled to choose between a full refund or a replacement product.

A store credit may be offered as an alternative to the above remedies, but only at your discretion.